About

Scripps is a not-for-profit, community-based health care delivery network in San Diego, California, that includes five acute-care hospitals, more than 2,600 affiliated physicians, an extensive ambulatory care network, home health care and associated support services. As a result of the July 2000 reaffiliation with Scripps Clinic, Scripps now has approximately 10,000 employees and also cares for patients at 12 Scripps Clinic locations throughout San Diego County.

Scripps has a long history in San Diego, dating back to 1924 when Ellen Browning Scripps founded Scripps Memorial Hospital and Scripps Metabolic Clinic in La Jolla. Scripps Mercy Hospital, San Diego's oldest hospital, was founded in 1890 and joined the Scripps system in 1995.

Challenge

Prior to implementing Open Text Web Solutions, maintaining a consistent look and function across the Web site was a challenge for the organization. “We went from a frames based site to an ASP/cold fusion site with very sophisticated navigational architecture,” said Nathan Bartolome, Webmaster at Scripps Health.  “Open Text Web Solutions allows the Web development team to work from predefined templates, therefore standardizing the way the site functions.” The organization updated the Web site daily and more than a hundred people from across the enterprise were developing content.

• Needed to maintain a consistent look and feel across the organization
• Web team needed a solution easy enough for other members to adopt quickly
• Needed a cost-effective solution without sacrificing core features and functionality

Solution

After an extensive search, Scripps Health selected Open Text Web Solutions because of the ability of the system to deliver the tools and features needed to make the site more efficient and consistent throughout the organization.  The solution’s economical price and ease-of-use were also important factors that set Open Text Web Solutionsapart from other vendors.

Open Text Web Solutions offers a sophisticated content management system (CMS) that offers all the features and tools necessary to manage Web sites, regardless of size, at an affordable price point. The SmartEdit™ interface enables content owners to easily add, change, or delete content. Red dots that appear indicate the areas where changes can be made. The simple and intuitive nature of the system allowed additional staff at Scripps to quickly and easily adopt the system, thus creating efficient daily maintenance of their site.

• IT and Marketing departments coordinate the data flow and bring the text and images into red dot quickly and efficiently
• Staff dedicated to maintaining the site increased due to the simplicity of the solution, freeing up resources to devote to other business initiatives
• Open Text Web Solutions met Scripps’ needs by way of features, functionality, and budget

Results

Since Scripps Health implemented Open Text Web Solutions, site visits have steadily increased and Web Solutions has become the tool of choice for several Intranet projects as well. Upon implementation, the Marketing and Communications departments were able to own their respective sections/content on the Web site. Web developers and project managers were liberated concentrate on other core business initiatives.

• Increased staff: Open Text Web Solution’s easy to use interface allowed additional members on the Web team to own their respective sections